Frequently inquiry Questions

Below are typically asked concerns (FAQs) because that Postal business employees. The frequently asked questions are concentrated on retail and also provide additional clarification on few of the major changes that took ar in might to postal prices and prod­ucts. This details will additionally assist employees in responding to questions received indigenous customers.

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Domestic mail FAQs


Q. Can the Forever stamp be offered on mailpieces that call for extra postage?


Yes. The postage value of a Forever Stamp is the cur­rent First-Class mail single-piece 1-ounce letter price — $0.41. Customers need to affix additional postage when mailing letter weighing in ex­cess the 1 oz and/or letters topic to the nonmachinable sur­charge or mailpieces subject to one more rate the post­age (e.g., large envelopes or packages).


How might cus­tomers who have a number of dif­ferent stamps with no denomi­nation identify the worth of those stamps?

A. DMM rapid Ser­vice guide 604a details every nonde­nominated post­age issued due to the fact that 1975. Walk to and also click Quick Service Guides.

Q. Where have the right to customers find added information concerning domestic and also international rates and also fees?

A. Extr information ~ above domestic and also international rates and also fees can be discovered at Global delivery choices can be uncovered at

Q. Pickup on Demand organization increased to $14.25. What Carrier Pickup service — did the change?

A. Carrier Pickup organization remains obtainable at no charge. Customers may schedule transport Pickup company or Pickup top top Demand service online at Pickup ~ above Demand company may be additionally be reserved by phone call 800-222-1811. Note: Mailpieces that weigh over 13 ounces and also that bear just postage stamps together postage must be pre­sented because that mailing to an employee in ~ a write-up Office sleeve counter.

First-Class mail

Q. Room letter-size greeting cards weighing more than 1 ounce subject to the nonmachinable surcharge?

A. Yes. The $0.17 nonmachinable surcharge criteria applies to all First-Class Mail letters (up to the 3.5–ounce maximum weight). However, greeting cards that room classified and priced together flats space not topic to the nonmachinable surcharge.

Q. How are “rigid” letter-size greeting cards priced?

A. If a mailpiece does no exceed 11-1/2 inches x 6-1/8 inches x 1/4 customs thick and 3.5 ounces, yet is rigid, it is classified and also priced as a nonmachinable letter (i.e., applicable First-Class mail postage and $0.17 nonmachinable surcharge apply).

Q. Are big envelopes (flats) subject to a nonmachin­able surcharge?

A. No. Since big envelopes have actually their own price struc­ture (flats prices), the nonmachinable surcharge does not apply.

Q. If a First-Class Mail item is larger than letter-size, walk it have to be over 1/4 customs thick to be priced as a “large envelope”?

A. No. The 1/4 inch thickness is just one of the three maximum measurements for letter-size pieces. If the mailpiece exceeds any kind of one the the measurements, that is classified and also priced together a big envelope (flat) as long as it does not exceed any type of of the flat-size maxi­mum dimensions and also has all the other qualities of a huge envelope (flat).

Q. If a flat-size First-Class Mail item is rigid, is that item charged the package rate?

A. Yes. If the physics dimensions room within flat-size standards, and the mailpiece is rigid, that is classified and priced together a parcel (parcel). An alert 3-S, First-Class mail Shape-Based Pricing Template, is a useful tool to assist determine First-Class mail prices.

Q. Did the Postal service make any kind of changes to any of its handling categories used to recognize shape-based rates?

A. No. The minimum and maximum sizes because that First-Class Mail map rate, letters, and also flats have not adjusted — see web page 27 in this worry of the Postal Bulletin.

First-Class mail - Single-Piece Rates


Q. How large can one envelope be and also still be eligible because that First-Class mail letter rates?

A. The maximum size is 11-1/2 inch x 6-1/8 inches x 1/4 customs thick. Identify the processing group of a mailpiece (letter, flat, or parcel) is dependent specifically on the physical dimensions of the item with­out for to deal with placement. If one envelope above any of the physics dimensions, or 3.5 ounc­es in weight, that is classified and priced as a large envelope (flat).

Q. Are items sent at First-Class letter flats prices (large envelopes) forced to be flexible and “uniformly thick”?

A. Yes. Big envelopes as well as padded e-mail bags should be rather flexible (not rigid) and uniformly thick. Items mailed in big envelopes can not have an ext than a 1/4 customs variance in thickness. Also, mailpieces have to be rectangular with a preferably thickness (at the thickest point) of 3/4 inch. A mail­piece that exceeds any kind of one the the maximum physical dimensions (15 inch x 12 customs x 3/4 customs thick) is classified and also priced together a parcel (parcel).

Q. Would certainly items such together photos mailed in a large enve­lope with cardboard or “stiffeners” put to stop bending be topic to parcel rates?

A. Yes. For additional information, view DMM 101.2.3.

Priority letter

Q. V dimensional-weight pricing because that Priority letter packages, is over there still the balloon rate?

A. Yes, however only for packages measuring bigger than 84 inches merged length and also girth traveling in your ar up come Zone 4 v the minimum price being the 20–pound rate.

Q. Are packages measured the same method for dimensional-weight pricing as for balloon-rate pricing?

A. No. Dimensional-weight is based on cubic customs by measure up (in inches) and multiplying the length by the broad by the height. If the result is better than 1,728, division it through 194 (the “dim factor”). The an outcome is the dimensional-weight. The clever Mat might be used to determine if a thoreau is eligible because that dimensional-weight pricing. Balloon-rate is determined by mea­suring the length and girth combined, and if the result is better than 84 inches, balloon-rate pricing might apply.

Q. Are totally free Priority letter boxes, including the flat-rate boxes, topic to dimensional-weight pricing or the balloon-rate?

A. No. Complimentary Priority letter containers available online or at post Offices are not topic to dimensional-weight or balloon-rate pricing.

Express mail

Q. Is insurance had in the base price because that Express Mail?

A. Yes, merchandise insurance is detailed against loss, damage, or rifling as much as a maximum liability of $100. Extr insurance up to $5,000 may still be pur­chased for a fee, at the customer’s option. Note: The maximum quantity of insurance available for purchase online is $500. The maximum quantity of insurance accessible for purchase at the retail counter is $5,000. Online insurance cannot be merged with insurance purchased in ~ the sleeve counter. Customers wishing to ensure item for much more than $500 need to purchase the totality insurance amount in ~ the sleeve counter.

Q. If a customer purchases extr insurance, can the “waiver the signature” choice be selected?

A. No. If a waiver the signature is requested, any type of addi­tional insurance money coverage is void. This details is printed on the Express letter label.

Q. Walk dimensional-weight pricing apply to Express letter shipments?

A. No. Dimensional-weight pricing only applies to Priority Mail.

Package solutions

Q. Can postage for Bound Printed issue (BPM)–eligible items be purchased in ~ the sleeve counter?

A. Single-piece nonpresorted BPM is no longer readily available as an option for e-mail flats and also parcels in ~ the sleeve counter. However, we expropriate nonpresorted BPM piece for mailing in ~ the retail respond to (as well as col­lection boxes and also letter carriers, together appropriate) if the customer has actually pre-applied postage making use of adhesive stamps, meter strips, or pc Postage. We sell postage (stamps or PVI labels) for BPM items only when cus­tomers particularly request BPM.

Q. Were there any type of changes to Media mail eligibility?

A. There to be no far-ranging changes come Media Mail. As a reminder, eligible contents are minimal to books, sound recordings, taped videotapes, and also com­puter-readable media (not blank). Media Mail can not contain advertising, except eligible publications may con­tain incidental announcements the books. Prices are tho unzoned and also based ~ above weight.

Extra solutions

Q. Where can electronic Return Receipt business be purchased?

A. Return Receipt (electronic) organization is obtainable on default mailpieces at write-up Offices that have integrat­ed retail terminals (IRTs) and suggest of organization (POS) terminals. The is not accessible at hands-on offices.

Q. Exactly how are mailpieces with partial or complete postage han­dled once a customer has actually requested an electronic Return Receipt?

A. There is a process that must be followed in IRT/POS write-up Offices. The typical operating measures for this process can be discovered on the sleeve Operations web page at; click SOPs in the left navigation bar of the internet page.

Q. Deserve to gift cards be insured?

A. Gift cards may be insured for their complete value only once sent by Registered letter service. Otherwise, gift cards sent by refer Mail company (which consists of Express mail insurance) or one more class of mail through merchandise insurance are safeguarded only up to the maximum indemnity because that cash and also negotiable items — $15. Customers should inspect the terms of their gift cards as plenty of are replaceable through the issuer if lock are shed or stolen.

Q. What if a customer wishes to purchase domestic (or international) postage online and insure the item for much more than $500?

A. Insurance purchased virtual is limited to $500, vice versa, insurance to buy at any type of Post Office facility is easily accessible in amounts up to $5,000. Insur­ance purchased virtual cannot be linked with extr insurance purchased later at a article Office. Customers may purchase postage online and also bring the item to a post Office to purchase insurance as much as $5,000.

Q. How have the right to a customer identify if an insured item has been delivered?

A. For any type of item insured for more than $200, customers deserve to purchase a return receipt (hardcopy or electron­ic). A return receipt ~ mailing have the right to be provided if no return receipt was purchased at the moment of mailing. For Priority mail pieces, First-Class letter parcels, and also Package organization parcels, nevertheless of the insured value, customers have the right to purchase delivery Confirma­tion or Signature Confirmation company at the moment of mailing. Shipment information is accessible by inputting the delivery Confirmation or Signature check number (not the insured number) online at; click Track and Confirm. Customers may likewise call 800-222-1811. Always encourage client to save their insurance receipt in case they need to document a claim.

Q. Space there any type of changes to the criteria because that mailpieces default for shipment Confirmation or Signature Confir­mation service?

A. No. Delivery Confirmation and Signature Confirma­tion solutions are available for every Priority mail pieces, First-Class mail packages, and Package solutions packages (e.g., parcel Post). First-Class Mail and also Package services items should be higher than 3/4 inch thick at your thickest point, uneven the items is ready in a strong and rigid fiberboard or similar container or in a container the becomes rigid ~ the materials are enclosed and also the container is secured. The rigid package have to be greater than 1/4 customs thick, and also be may be to maintain its shape, integrity, and rigidity transparent processing and handling. Customers cannot pay First-Class letter package rates for items that space classified as letters or flats.

Q. Are there any kind of size (shape) requirements for items sent with postal insurance?

A. No. Every mail shapes — letters, huge envelopes, and packages comprise insurable goods — might be insured and also sent together Priority Mail, First-Class Mail, or Package services items.

Q. What is PAL or parcel Airlift?

A. PAL (parcel airlift service) provides air transport for parcels top top a space-available basis to or indigenous mil­itary post offices (MPOs) external the 48 contiguous states. It is easily accessible for Package services mail the does not exceed 30 pounds or 60 inches in length and girth combined. Packages have to be significant “PAL” on the address side, preferably listed below the postage and over the addressee’s name. The appli­cable PAL fee must be payment in addition to the Pack­age solutions postage.

Q. What is SAM or space available mail?

A. SAM (space easily accessible mail) offers air transporta­tion because that parcels on a space-available basis to or indigenous military post offices (MPOs) exterior the 48 contigu­ous states. That is accessible for Package services mail the does not exceed 15 pounds or 60 inch in length and also girth combined. Packages have to be marked “SAM” top top the attend to side, preferably below the postage and over the addressee’s name. Over there is no extr fee because that SAM.

Q. Space Priority mail parcels using a business Reply Mail brand or goods Return service label subject to balloon-rate or dimensional-weight pricing?

A. Yes, parcels greater than 84 inch in merged length and also girth returned from within area 1–4 space subject come balloon-rate pricing. Parcels better than 1 cubic foot capacity and also returned native Zone 5 or be­yond are subject to Priority mail dimensional-weight pricing.

International mail FAQs


Q. Can the Forever stamp be supplied on worldwide mail?

A. Yes, however, since international postage prices are constantly higher, added postage would have to be affixed. Any type of nondenominated stamps (except for those that bear unique markings, such as First-Class Presort, nonprofit Org.) might be affixed come items that are sent to international destinations. The postage worth of together stamps is connected to its suitable domestic rate (e.g., the Breast Cancer Research semipostal stamp and the American Flag stamp have actually a postage value of $0.41).

Q. Why were alters made to the structure of interna­tional mail?

A. The global mail product line to be restructured to far better meet customer needs. Over time, custom­ers had expressed the desire for clear and also concise product options to choose from. They want to have actually the same quick, easy, and convenient shipping alternatives that are easily accessible domestically. Also, cus­tomers had declared a choice for utilizing the exact same Postal Service–provided packaging for both domes­tic and international shipments, free Carrier Pickup service, and better tracking and also package visibility — all at the Postal Service’s compete prices.

Q. What are several of the major changes the were made to worldwide mail?

A. The changes include a simplification and rebranding that all global products. Eight worldwide prod­ucts with overlapping prices and also service requirements were combined into four: worldwide Express guaranteed (GXG), Express letter International, Priority mail Inter­national, and also First-Class letter International.

Q. What international assets are no longer offered?

A. Economy (surface) products including economy par­cel post; economic climate letter post; publishers’ periodi­cals, books, and sheet music; and also economy M-bags are no much longer offered. In ar of these services we currently offer comparable air product alternatives. In addition, aerogrammes and recorded distribution ser­vice to be eliminated. First-Class Mail global letters and also cards are options to aerogrammes, and also Registered letter is an alternate for videotaped delivery.

Q. What are several of the benefits the the new interna­tional services offer?

A. Customers have actually the convenience of using residential shipping supplies, including “flat-rate” options, and also increased visibility and much more specific distribution times to major destinations. Additionally, virtual ship­pers qualify for postage discounts of approximately 10 percent because that GXG, Express mail International, and also Priority Mail worldwide when paying postage digital at or through authorized computer Postage vendors.

Q. Deserve to Express Mail and Priority letter “prepaid” Flat-Rate Envelopes be provided for international mail?

A. Yes. However, because international prices are always higher than the postage value, additional postage and appropriate customs forms would have to be affixed. To express Mail and Priority letter prepaid enve­lopes room only available for acquisition online in ~

Q. I m sorry of the four brand-new international commodities offer insurance and tracking?

A. GXG and also Express letter International include insur­ance approximately $100 for loss, damage, rifling, or docu­ment reconstruction. Priority mail International additionally includes restricted insurance coverage. Extr mer­chandise insurance money is accessible at the mailer’s option. Tracking is consisted of in the price of these products. In­surance is not obtainable for items mailed in a Priority mail Flat-Rate Envelope.

Q. Where is the tracking number located?

A. The tracking number is located instantly below the barcode on either the mailing label or customizeds form, together appropriate:

Q. How is distribution information accessed?

A. Customers deserve to go to “Track & Confirm” on or contact 800-222-1811.

Q. Does the Postal business provide complimentary packaging for worldwide services?

A. Yes. We proceed to administer GXG packaging. Cus­tomers making use of Express Mail worldwide or Priority letter International have the right to use the same packaging they usage for domestic shipping including flat-rate enve­lopes and Priority mail Flat-Rate Boxes. Shipping supplies have the right to be ordered virtual at or by calling 800-610-8734.

Q. Need to customers declare the specific contents and also value on customs forms?

A. Yes. The package materials description is required on shipments going to international countries and is topic to the restrictions and prohibitions of the country. If the article is not properly described, it could be reject­ed through Customs prior to entering the country and also is at hazard of no being delivered.

Q. Is the sender required to state the worth of an interna­tional shipment sent together a gift ~ above the customizeds form?

A. Yes. Shipments might be topic to duties and taxes based on contents and their value. Due to the fact that each nation has regulations what it will allow into the country, every little thing that enters that country and also its value must be identified.

Q. I m sorry international commodities can be sent with Regis­tered mail service?

A. Registered Mail service (without insurance) is avail­able for purchase for every First-Class Mail worldwide items and also for the Priority Mail international Flat-Rate Envelope. Restricted indemnity of $43.73 is included versus loss, damage, and also rifling. Check out the IMM because that individual nation restrictions.

Q. Other than new pricing, to be there any other chang­es to IPA and ISAL service?

A. Yes, a different rate team was developed for Australia, and also an IPA M-bag choice is currently available.

Q. What mailing alternatives are there for books, paper music, and also publishers’ periodicals that offered to be sent as surface mail?

A. Mailing options include international Priority Airmail (IPA), M-bag, and International surface ar Air elevator (ISAL) service. “Single-piece” mailing alternatives are First-Class letter International and Priority Mail international service.

First-Class Mail global

Q. Is pricing for First-Class Mail global items based on shape like it is for residential mail?

A. No. Shape-based pricing does not use to First-Class letter international.

Q. Can domestic stamped envelopes be used for inter­national mail?

A. Yes, but because international postage prices are always greater than the residential postage value, added postage would have to be affixed.

Q. Space prices for international postcards still available?

A. Yes, postcards are part of First-Class mail Interna­tional service. The price because that eligible cards is $0.69 to Canada and Mexico and $0.90 to every other countries (exception: postcards to the Marshall Islands and also Micronesia are $0.52). Remember, because that postcard rates, cards can be no larger than 4-1/4 by 6 inches.

Q. Can aerogrammes still be mailed?

A. Aerogrammes might be mailed together First-Class Mail worldwide items; however, additional postage must be affixed.

Q. Is there a nonmachinable surcharge because that letters?

A. Yes, the nonmachinable surcharge for First-Class Mail international letters weighing 1 oz or less is $0.17. As always, 1-ounce letter that execute not meet aspect ratio or the have any kind of nonmachinable charac­teristics space subject come the nonmachinable surcharge.

Priority Mail international

Q. What level that tracking is available with Priority letter International?

A. Tracking is available to major destinations in Canada, Europe, and Asia for variable-weight packages and flat-rate boxes only. Tracking is not available for the Priority Mail international Flat-Rate Envelope in ~ this time.

Q. Is insurance accessible with Priority mail International?

A. Priority Mail global packages include minimal indemnity coverage against loss, damage, or rifling. Limited indemnity coverage, however, does not in­clude coins; banknotes; currency notes (including paper money); securities of any kind of kind payable to the bearer; traveler’s checks; platinum, gold, and silver; priceless stones; jewelry, watches and also other an useful articles. Added merchandise insurance money is avail­able at the mailer’s option. The Priority mail Interna­tional Flat-Rate Envelope might not be insured.

Q. Is the true that Priority mail Flat-Rate Boxes and Priority letter Flat-Rate Envelops are now accessible for interna­tional use?

A. Yes. The flat-rate box has actually a 20-pound weight border for allowable contents, and the flat-rate envelope has actually a 4-pound weight limit. Note: usage former domestic packaging until offers are depleted. Back the packaging says “For residential Use Only,” it can be offered for both domestic and international shipments.

Q. Just how does a Priority Mail global label generated and also paid for online through Click-N-Ship organization or one more authorized pc Postage merchant receive a round-date stamp?

A. A Priority Mail global label the is prepared and also paid for online will contain a preprinted round-date stamp as soon as it is printed.

Q. Once do Priority Mail worldwide labels generated and paid for online receive scans?

A. In most cases, packages get a scan in ~ the Inter­national service Center (ISC) top top leaving the coun­try and also then a distribution scan in significant destinations in Canada, Europe, and also Asia.

Q. Go balloon-rate and also dimensional-weight pricing apply to Priority Mail worldwide packages?

A. No. Neither applies to Priority mail International.

Q. What extra services are obtainable with the Priority Mail worldwide Flat-Rate Envelope?

A. Registered Mail organization is available with the Priority Mail global Flat-Rate Envelope only. A certificate of mailing, which just provides evidence of mailing, is obtainable for all Priority Mail worldwide shipments.

global Mail Extra services

Q. To be there any far-reaching changes come extra services?

A. Other than for the remove of recorded shipment ser­vice, all other extra services remain unchanged. The IMM country Listings should be referenced because that coun­try-specific accessibility of extra services.

Q. How is an insurance inquiry initiated for worldwide mail items?

A. One inquiry must be initiated before a case can be filed. Because that GXG, Express mail International, and also Prior­ity Mail international service, customers must speak to 800-222-1811 to initiate one inquiry. Top top determina­tion the a case can it is in filed, we provide the custom­er v a claim packet containing thorough instructions.

Q. What have to a customer execute upon receipt of a dam­aged package?

A. If a client receives an post from a international coun­try in damaged condition, or with some or all contents missing, the customer demands to take the mailing container, wrapping, packaging, and also any oth­er materials to any kind of Post Office because that inspection. The postmaster will certainly verify damage and also give the client a PS type 2855, Claim for Indemnity global Registered Mail, Insured, ordinary Parcel and Express Mail, to complete. The postmaster then completes PS kind 2856, Damage Report that Insured Parcel and Contents, to go through PS form 2855.

Note that for Registered letter service, regardless of the claimed value, the maximum lot of indem­nity payable because that loss, damage, or rifling is $43.73.

Q. Perform the discounts because that paying worldwide postage on­line v Click-N-Ship or an authorized postage merchant apply to any type of extra services purchased online?

A. No. The discounts use only to the postage amount.

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Q. What if a customer wishes to purchase global (or domestic) postage online and also insure the item for much more than $500?

A. Insurance money purchased virtual is limited to $500, conversely, insurance purchased at any type of Post Office is available in amounts up come $5,000 (as restricted by the separation, personal, instance country, content, or value). Insurance allowance pur­chased digital cannot be combined with additional insurance purchased later at a post Office facility. Customers that wish to insure item for an ext than $500 must come into the short article Office. In this case, a customer may pay the postage amount online and then carry the item right into the post Office to acquisition insurance.